Showing only posts by Becky Bracken. Show all posts.

Amazon’s Plan to Track Worker Keystrokes: A Sign of Controls to Come?

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Data theft, insider threats and imposters accessing sensitive customer data have apparently gotten so bad inside Amazon, the company is considering rolling out keyboard-stroke monitoring for its customer-service reps. A confidential memo from inside Amazon explained that customer service credential abuse and data theft was on the rise, according …

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