Organizations are increasingly using large language models (LLMs) to provide new types of customer interactions through generative AI-powered chatbots, virtual assistants, and intelligent search capabilities. To enhance these interactions, organizations are using Retrieval-Augmented Generation (RAG) to incorporate proprietary data, industry-specific knowledge, and internal documentation to provide more accurate, contextual …

In part 1 of this blog series, we walked through the risks associated with using sensitive data as part of your generative AI application. This overview provided a baseline of the challenges of using sensitive data with a non-deterministic large language model (LLM) and how to mitigate these challenges …